How can I find the measurements of a product?
We provide a range of sizes that can differ based on the style, cut, and material of each piece. To find your perfect fit, simply refer to the ‘Size Guide’ available on each product page.
What is the best way to care for my products?
Hand Wash Preferred: Gently hand wash in cold water to preserve fabric quality and embroidery.
Avoid Harsh Detergents: Use mild detergents to protect delicate fabrics and colors.
Dry in Shade: Always air dry in shade to prevent color fading.
Iron with Care: Use low to medium heat while ironing, especially for embroidered and delicate fabrics.
No Bleach or Strong Chemicals: Avoid using bleach or stain removers that can weaken fabric fibers.
Store Properly: Keep clothes in a cool, dry place. Use fabric-friendly storage bags to protect against dust and moisture.
How can I make an order, pay for it?
1-Click on ‘Add to Cart’ and proceed to ‘Checkout’.
2-Enter required details and select ‘Proceed to Payment’.
3-Select payment method and select ‘Place Your Order’.
At Naqsh-e-Saba, your satisfaction is our top priority. If for any reason you’re not completely happy with your purchase, our simple and hassle-free exchange, return, and refund process ensures we’re here to assist you.
Eligibility for Return, Exchange, and Refund
You can request a return, exchange, or refund within 3 days of receiving your parcel.
Please note:
Items must be unused, unwashed, with original tags, and in their original packaging.
Sale items and customized products are non-returnable, non-exchangeable, and non-refundable.
Return, Exchange, and Refund Process
Contact Us – Reach out to our customer service team at 0305-3753388 within 3 days of delivery.
Verification – Provide proof of purchase (order number, invoice, or confirmation email).
Return Pickup – We will arrange a return pickup for you. If pickup isn’t available in your area, you can send the item back to us directly.
Exchange or Replacement – Once we receive and verify the returned item, we will process your exchange or replacement.
Refund – If you prefer a refund instead of an exchange, once the returned item is received and verified, we will process the refund to your original payment method. Please allow 5-7 business days for the refund to appear in your account.
For any questions or further assistance, feel free to contact us at 0305-3753388.
Thank you for choosing Naqsh-e-Saba!
Our Address: House#558, Sector 5D1 Quaid-e-Azam Town, New Township, near Minhaj University, Lahore.
At Naqsh-e-Saba, your privacy is our top priority. We are committed to safeguarding your personal information and ensuring a seamless and secure shopping experience.
We collect only the essential details—such as your name, email, contact information, and delivery address—to efficiently process your orders. Payment information is securely managed by our trusted partners, and we never store your payment details.
To enhance your shopping experience, we use cookies, which you can manage or disable through your browser settings. Rest assured, your data remains protected with us and will only be shared with trusted delivery and payment providers when absolutely necessary.
If you have any questions or need further information regarding your data, don’t hesitate to reach out to us at 0305-3753388
Your trust is at the heart of everything we do at Naqsh-e-Saba.
These terms and conditions (“Terms”) govern your use of the website and any purchases made through it. By using our website, placing an order, or purchasing products from Naqsh-e-Saba, you agree to these Terms.
1. General Information
1.1 Naqsh-e-Saba operates this website and offers products to you, the customer, under the following Terms and conditions. These Terms form a binding agreement between you and Naqsh-e-Saba.
1.2 Naqsh-e-Saba reserves the right to modify or update these Terms at any time. The Terms applicable to your purchase will be those in effect at the time of your order.
1.3 These Terms govern only purchases made through our website and not the use of the site for other purposes. For information regarding the use of our website, please refer to our Website Terms of Use and Privacy Policy.
2. Orders
2.1 The process for placing an order is explained on our website. You will have the opportunity to review and amend any errors before submitting your order.
2.2 Once you place an order, you will receive an email acknowledging receipt of your order. This does not mean that your order has been accepted.
2.3 We will confirm acceptance of your order through a dispatch confirmation email, which confirms that the products have been dispatched. The agreement between us will only be finalized once we send this confirmation.
2.4 If we are unable to supply a product, such as if it is out of stock or unavailable, we will inform you via email and will not process your order. If you’ve already paid, we will issue a full refund.
3. Payment and Prices
3.1 When you place an order, you authorize us to take payment. We may charge your payment method at any time between placing your order and our acceptance of it.
3.2 Prices for products are clearly stated on the website. In the case of an error in pricing, we are not obligated to fulfill the order at the incorrect price, and will notify you before processing your order.
3.3 The price of products includes VAT, where applicable, and is subject to change based on the VAT rate.
3.4 Product prices do not include delivery charges, which will be displayed at the time of purchase.
4. Availability and Products
4.1 Product availability is subject to stock. We cannot guarantee that items will be continuously available.
4.2 If we cannot supply an item, we will notify you and will not charge for the product.
4.3 Product packaging may vary from the images shown.
4.4 We strive to show accurate product images, but we cannot guarantee that the colors displayed on your screen will match the actual product colors.
5. Delivery
5.1 We may not be able to provide an exact delivery date at the time of your order, but we will do our best to provide an approximate delivery window.
5.2 We offer next-day delivery within certain areas, though this is not guaranteed.
5.3 Delivery charges will be outlined during the checkout process.
5.4 We will not be liable for failure to deliver on the specified date or time.
5.6 We do not deliver on Fridays.
5.7 Delivery can be tracked via our delivery partner.
6. Your Right to Cancel
6.1 You can cancel or amend your order before it has been dispatched by contacting us at 0305-3753388 or via email.
6.2 Personalized or perishable items cannot be returned unless they are defective.
6.3 You have the right to cancel and return your order within 3 days of delivery, provided the item is unused, unwashed, and in its original packaging. Customized and sale items cannot be returned.
7. Returns, Exchanges, and Refunds
7.1 To initiate a return, exchange, or refund, contact us within 3 days of receiving your order.
7.2 Items must be returned in original condition with tags attached and in their original packaging.
7.3 Once the returned product is received and verified, we will process your exchange or refund. Refunds will be made to the original payment method and may take 5-7 business days to process.
7.4 In case of a defective or damaged product, we will cover the return shipping and process a full refund or replacement.
8. Liability
8.1 We are not liable for any loss or damage that is not foreseeable at the time of placing the order.
8.2 We are not responsible for business losses or damages. Our liability is limited to the price of the products purchased.
8.3 We do not exclude or limit liability for death, personal injury, or fraud.
9. Miscellaneous
9.1 These Terms are governed by the laws of Pakistan, and any disputes will be resolved within the jurisdiction of Pakistan.
9.2 If any provision of these Terms is deemed invalid or unenforceable, the remaining provisions will continue to apply.
9.3 We reserve the right to transfer our rights and obligations to another organization, but this will not affect your rights under these Terms.
9.4 If we fail to enforce any of these Terms, it will not be considered a waiver of those rights.
9.5 We are not responsible for any breach of these Terms caused by circumstances beyond our reasonable control.
If you have any questions or concerns, please contact us at 0305-3753388 or via email at naqshesaba@gmail.com.
Thank you for choosing Naqsh-e-Saba!